Wallaby writes notes from meetings you are entitled to capture. Getting consent from the people in the room is your responsibility, not ours. Summaries are written by AI and can be wrong, so check what matters. Subscriptions are billed by Apple or Google, renew automatically until you cancel, and the free trial takes no payment details and cannot become a paid subscription by itself.
These Terms of Use are an agreement between you and VanEdge Pty Ltd (ABN 18 695 562 291) — “VanEdge”, “we”, “us” — covering the Wallaby app and the services behind it.
By creating a Wallaby account or using the app, you accept these terms. If you do not accept them, do not use Wallaby.
Our Privacy Policy forms part of this agreement and describes what we process and what we keep.
Wallaby listens to a meeting you are in, transcribes it live, and writes notes, decisions and actions from what was said. Your notes are stored on your device.
Wallaby is a note-taking aid. It is not a legal record, a transcript service of record, or professional advice of any kind.
You must be at least 18 years old and able to enter a binding contract. Wallaby is a workplace tool and is not directed at children.
If you use Wallaby for an organisation, you confirm you are authorised to accept these terms on its behalf.
You sign in with an email address, a Google account or an Apple account. Keep your access to that account secure: anything done through your Wallaby account is treated as done by you.
You can delete your account at any time from Settings in the app. Deleting it removes your account and the records attached to it from our servers. Your notes live on your phone, so deleting the app or using Delete everything in Settings is what removes those.
You are responsible for having the right to capture every meeting you capture. Laws about recording conversations differ between Australian states and between countries, and in several places capturing a private conversation without the consent of the people in it is a criminal offence.
Wallaby helps: it offers a spoken consent line at the start of a capture and keeps a consent log on your device. It cannot obtain consent for you, and it does not check whether you have it.
You agree to obtain whatever consent or notice the law and your workplace require, and not to use Wallaby to capture a conversation you are not entitled to capture.
Your notes, actions and decisions are written by an AI model from the transcript. Speech recognition mishears, and models make mistakes: names, numbers, owners and due dates can all come out wrong, and something said in the room can be missed entirely.
Check anything that matters before you rely on it or send it on. Wallaby's output is a draft, and you remain responsible for what you do with it.
Wallaby is sold as a monthly subscription. Each paid plan includes an allowance of captured hours per month, shown on the plan and in Settings → Usage. The price and the allowance are shown before you buy.
The free trial takes no payment details and cannot turn into a paid subscription by itself. The trial is a fixed number of included hours and does not expire with time: when those hours are used, capture stops until you choose a plan. Nothing is charged unless you deliberately subscribe.
Allowances are measured at the start of a capture, never during one. A meeting already running is not cut off because your allowance ran out mid-meeting: it finishes, its full length is counted, and it is the next capture that waits. Unused hours do not carry into the next period.
Subscriptions are sold and billed through the app store you installed Wallaby from — Apple's App Store or Google Play. We do not take your payment details and we do not charge your card. The store does.
Nothing in this section limits your rights under the Australian Consumer Law (section 12).
You agree not to:
We may suspend an account that is doing any of the above, and will tell you why.
You own your meetings, your transcripts and your notes. We claim no ownership of them and no licence to use them for anything beyond running the service for you. Your meetings are never used to train AI models.
Wallaby itself — the app, the service, the name and the logo — remains ours. These terms grant you a personal, non-exclusive, non-transferable right to use it while your subscription is active, and nothing more.
We aim to keep Wallaby running, but we do not promise it will be uninterrupted or error-free. Capture depends on your phone, your network and third-party services, any of which can fail.
We may change or discontinue features. If we make a change that materially reduces what a paid plan provides, we will tell you before it takes effect, and you may cancel.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot lawfully be excluded.
For a major failure you are entitled to a remedy under that law, including a refund where it applies. Where a guarantee can lawfully be limited, our liability is limited to resupplying the service or paying the cost of resupply.
Subject to section 12, and to the extent the law allows: we are not liable for indirect or consequential loss, or for lost profits, lost business, or loss arising from a decision made on the strength of a generated summary; and our total liability for any claim relating to Wallaby is limited to the amount you paid us for the service in the twelve months before the claim.
You remain responsible for checking output that matters (section 6) and for your right to capture (section 5).
You may stop using Wallaby and delete your account at any time. We may end or suspend your access if you materially breach these terms, or if we stop offering the service — in which case we will give you reasonable notice and refund any period you have paid for but cannot use.
Sections that by their nature should survive (ownership, liability, consumer law, governing law) survive the end of this agreement.
Where you obtained Wallaby from the Apple App Store, the following apply and prevail over anything inconsistent above:
Where you obtained Wallaby from Google Play, Google Play's own terms govern your purchase, and Google is likewise not a party to this agreement.
These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.
If a provision is unenforceable, the rest stays in force. Our not enforcing a right immediately does not waive it. You may not transfer this agreement; we may transfer it as part of a sale or reorganisation of the business, on notice.
We may update these terms. When we do, we will change the effective date above and signal material changes in the app; continuing to use Wallaby after that means you accept them.
Support: support@vanedge.com.au. Privacy: privacy@vanedge.com.au.
VanEdge Pty Ltd (ABN 18 695 562 291), 23-25 New Canterbury Rd, Petersham NSW 2049, Australia.